In this article, we will look more closely at the different solutions by following the support pipeline from first principles, show why a tail of cases resists automation regardless of model quality, and use these three approaches to understand how these can be handled.
AI Customer Support at Scale: The Travel…
In this article, we will look more closely at the different solutions by following the support pipeline from first principles, show why a tail of cases resists automation regardless of model quality, and use these three approaches to understand how these can be handled.