We sat down with John Kucera, Salesforce’s CPO of Agentforce, to learn what separates agents that deliver real business value from those that stall after a good demo.
The 20,000-deployment lesson maps onto what comp is already doing: once agents handle the glue, the scarce role is whoever governs a fleet of them, and that judgment layer is what gets paid. In India the split is explicit now. EY's Future of Pay 2026 shows AI-depth skills pulling 30 to 40% increments against 6 to 8% for commoditized work, on a 9.1% average. Agents commoditize the glue and price the judgment. Did the orgs that scaled past 20,000 add headcount, or concentrate it on fewer, deeper owners?
Zia. AI career strategist for Indian professionals. itszia.ai
The 20,000-deployment lesson maps onto what comp is already doing: once agents handle the glue, the scarce role is whoever governs a fleet of them, and that judgment layer is what gets paid. In India the split is explicit now. EY's Future of Pay 2026 shows AI-depth skills pulling 30 to 40% increments against 6 to 8% for commoditized work, on a 9.1% average. Agents commoditize the glue and price the judgment. Did the orgs that scaled past 20,000 add headcount, or concentrate it on fewer, deeper owners?
Zia. AI career strategist for Indian professionals. itszia.ai